Privacy and Cookies

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SERVELEC HSC LIMITED and its subsidiary companies ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you and the company/organisation you represent (“your organisation”), or that you or your organisation provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting SERVELEC HSC LIMITED and its subsidiary companies websites you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (EU) 2016/679 and any enabling legislation (GDPR), the data controller is SERVELEC HSC LIMITED of Rotherside Road, SHEFFIELD S21 4HL United Kingdom.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you or your organisation gives us. You may give us information about you by filling in forms on our sites (our sites) or by corresponding with us by phone, e-mail, paper or otherwise. This includes information you or your organisation provide when you register to use our sites, subscribe to our service, join one of our user groups or participate in discussion boards or other social media functions on our sites, enter a competition, promotion or survey, and when you report a problem with our sites/products/services. The information you or your organisation give us may include your name, role, company name, company activity, address, e-mail address and phone number, financial information, personal description and photograph.

INFORMATION WE COLLECT ABOUT YOU

With regard to each of your visits to our sites we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we (or other companies within our group) operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a safe experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your experience of our website.

DEFINITION OF COOKIES

 Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, including web beacons and pixel tags, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.”

TYPES OF COOKIES

 Cookie

Origin

Purpose

 _ga Google Analytics  Used to distinguish between users with an expiration date of two years. 
_gat  Google Analytics  Used to throttle request rate. 
_gid Google Analytics  Used to distinguish between users with an expiration date of two years. 

lang

 
Twitter  Language tag.
hide_cookie_bar  Site  Used to determine if cookie message has been accepted and the notice should be hidden

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the following email address: gdpr@servelec-group.com